Privacy Policy
At Livara Properties, we are committed to protecting your privacy and handling your personal data with the highest standards of care and transparency. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your data. By using our website at livara.ae or engaging with our services, you agree to the practices described in this policy.
Who We Are
Livara Real Estate is a RERA-licensed real estate brokerage operating in Dubai, United Arab Emirates. Our registered office is located in Dubai, UAE. RERA License No: 54497. For any questions regarding this Privacy Policy, you may contact us at: Email: info@livara.ae Phone: +971 4 572 7266
What Information We Collect
Information you provide directly, when you contact us through our website, submit an enquiry form, register your interest in a property, or communicate with our agents, we may collect: your full name, email address, phone number (including country code), nationality, property preferences and budget, and any additional details you share in your message.
Information collected automatically, when you visit livara.ae, we automatically collect certain technical data, including: your IP address, browser type and version, pages visited and time spent on each page, referring website or search query, and device type (mobile, desktop, tablet). This data is collected using cookies and analytics tools such as Google Analytics.
Information from third parties, we may receive information about you from property portals such as Bayut and Property Finder when you enquire about a listing, or from mortgage referral partners when you seek financing advice.
How We Use Your Information
We use the personal data we collect for the following purposes: to respond to your property enquiries and connect you with relevant listings, to provide mortgage advisory and financial guidance, to send you property alerts, market reports, and newsletters (with your consent), to improve our website and services based on usage patterns, to comply with our legal obligations under UAE law, and to contact you about relevant services we believe may be of interest to you. We will not use your data for purposes materially different from those listed above without your consent.
How We Share Your Information
Livara doesn't sell your personal data to third parties. We may share your information in the following limited circumstances: with our RERA-licensed agents and property consultants who need it to fulfil your enquiry, with UAE-based mortgage lenders and financial institutions if you request financing advice, with trusted technology service providers who support our website and CRM systems (these parties are contractually bound to protect your data), and with regulatory authorities such as RERA or the Dubai Land Department (DLD) where legally required.
Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyze how visitors use our site. You can control cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of parts of our website. We use the following types of cookies: essential cookies (required for the site to function), analytics cookies (to understand how visitors use our site), and marketing cookies (to serve relevant property listings and advertisements).
Data Retention
We retain your personal data for as long as necessary to provide our services and comply with our legal obligations. If you have enquired about a property or service, we will typically retain your contact details for up to 6 years. You may request deletion of your data at any time (see Section 8).
Data Security
We take the security of your personal data seriously. Livara employs appropriate technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure. All data is stored on secure servers, and access is restricted to authorized personnel only. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Under UAE data protection law, you have the right to: access the personal data we hold about you, request correction of inaccurate or incomplete data, request deletion of your personal data (subject to legal retention obligations), withdraw consent for marketing communications at any time, and lodge a complaint with the UAE data protection authority if you believe your rights have been violated. To exercise any of these rights, please contact us at info@livara.ae with the subject line "Data Rights Request." We aim to respond within 7 business days.
Third-Party Links
Our website may contain links to third-party websites, including property portals, developer websites, and financial institutions. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The date of the most recent revision will be displayed at the top of this page. We encourage you to review this policy periodically. Continued use of livara.ae after any updates constitutes your acceptance of the revised policy. Last updated: April 2025
Contact
Have a question about how we handle your personal data? We're here to help. Reach out to the Livara team directly, and we'll make sure your query is handled promptly and with full transparency. 📧 Email: info@livara.ae 📞 Phone: +971 4 572 7266 🕐 Response time: Within 7 business days